Responsible Gaming at viptak

Responsible gaming means treating gambling as a form of entertainment — something enjoyable and recreational — rather than a means to earn money or escape personal problems. At viptak, we believe every player in Bangladesh deserves a safe, transparent, and controlled gaming environment where they set the rules for their own participation.

Gambling involves real financial risk. Outcomes are determined by chance, and there is never any guarantee of winning. Responsible players understand that losses are part of the experience and they only ever wager amounts they can genuinely afford to lose. They set time and money limits before they start, take regular breaks, and stop when gambling stops being fun.

viptak provides a comprehensive suite of player-protection tools — described in detail below — that empower you to maintain full control over your gaming activity at all times. These tools are available 24/7 at no cost to any verified account holder.

Setting Your Personal Deposit Cap

A deposit limit is the single most effective tool for keeping your gambling activity affordable. You choose the maximum amount you are willing to deposit — whether that is ৳500, ৳2,000, or ৳10,000 — across a daily, weekly, or monthly rolling window. Once the cap is reached, the viptak system will automatically decline any further deposit attempts for the remainder of that period.

• Daily limit: Resets every 24 hours at midnight BST.
• Weekly limit: Resets every Monday at midnight BST.
• Monthly limit: Resets on the 1st of each calendar month at midnight BST.
• Applies to all payment methods: bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard.
• Reducing a limit: Takes effect immediately with no waiting period.
• Increasing a limit: Subject to a mandatory 7-day reflection period before activation.

We strongly recommend setting a deposit limit when you first create your viptak account, before you make your first deposit. Think of it as putting on your seatbelt before you start driving — it is a simple step that makes your experience significantly safer.

When You Need a Real Break

Self-exclusion is designed for players who feel that gambling has moved beyond entertainment and is starting to cause personal, financial, or emotional harm. When you self-exclude, your viptak account is suspended for the duration you choose. You will not be able to log in, deposit, or place bets for the entire exclusion period.

• 30-day exclusion: A short-term break to reassess your habits.
• 90-day exclusion: A medium-term period to re-establish healthy boundaries.
• 6-month exclusion: A longer break for players dealing with significant challenges.
• 1-year exclusion: An extended period recommended when gambling is causing serious harm.
• Permanent exclusion: Your account is closed indefinitely. This cannot be reversed.

During any active self-exclusion period, viptak will also suppress all promotional communications sent to your registered mobile number and email address. Your account balance at the time of exclusion will be held securely and returned to you upon verified request when the exclusion period ends (except in the case of permanent exclusion, where the balance is returned promptly after account closure).

To self-exclude, email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion duration. The exclusion will be applied to your account within 1 hour of confirmation.

Problem gambling can affect anyone regardless of age, income, or background. It develops gradually and is often difficult to recognise from the inside. The following signs may indicate that gambling has moved beyond recreational enjoyment and into harmful territory:

• Spending more money on gambling than you originally planned, repeatedly.
• Borrowing money from family, friends, or financial services to fund gambling.
• Lying to people close to you about how much time or money you spend gambling.
• Chasing losses — continuing to gamble to try to win back money you have already lost.
• Feeling irritable, anxious, or depressed when you are not gambling.
• Gambling to escape stress, worry, loneliness, or emotional pain.
• Missing work, school, or family commitments because of gambling.
• Neglecting meals, sleep, or personal health to spend more time gambling.
• Feeling a need to gamble with increasingly larger amounts to get the same excitement.
• Unsuccessful attempts to reduce or stop gambling despite wanting to.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to pause, reflect, and reach out for support. You do not need to be in crisis to ask for help — early intervention is always more effective.

Talk to viptak Support

If you feel gambling is becoming a problem, the first step is to reach out. Our responsible gaming team is available every day of the week. Contact us via:

• Email: [email protected] — use subject line "Responsible Gaming Help".
• Response time: Within 1 hour during business hours (BST, UTC+6); within 4 hours outside business hours.
• What to include: Your registered mobile number (last 4 digits), the tool you wish to activate, and your preferred duration (where applicable).

All responsible gaming communications are handled by a dedicated team member, not an automated system. Your request will be treated with privacy and respect.

Guidance for Family & Friends

If you are concerned about a family member's gambling behaviour, you can contact viptak on their behalf. With sufficient account identification details, we may be able to flag the account for responsible gaming review or initiate a third-party exclusion request. We handle all such enquiries with full discretion.

Helpful signs to watch for in someone close to you include unexplained financial difficulties, secretive phone or device use, mood changes related to wins or losses, and withdrawal from family or social activities. If these patterns emerge, a calm, non-judgemental conversation is often the most effective first step.